๐จ Artwork FAQ
I'm worried my artwork will print blurry. Will you check it?
Absolutely. Our artwork team professionally reviews every order before production.
If your artwork needs resolution enhancement, sharpening, cleanup, background removal, or other preparation for printing, we'll take care of it whenever reasonably possible.
If the artwork cannot be prepared to an acceptable level for printing, we'll contact you before proceeding.
I'm having trouble centering or sizing my design. What should I do?
Don't worry about getting it perfect in the online designer. Upload your artwork and place it approximately where you'd like it on the garment.
Our artwork team reviews sizing and placement before production and will make normal production adjustments when needed to properly size, center, and position your artwork.
If you require a very specific print size or placement, please include those instructions when placing your order.
What if my artwork has a white or colored background?
No problem! Upload the best artwork you have, even if it still has an unwanted background.
Our artwork team will remove unwanted backgrounds whenever appropriate and prepare the artwork for professional printing.
The shirt preview in our online designer may still show the background because it displays your original uploaded file. Your final production artwork will show the professionally prepared version that will actually be used for printing.
Will my print look exactly like the artwork I uploaded?
Your original design is what we use as the basis for your order, but we professionally prepare it for printing when needed.
This may include background removal, edge cleanup, straightening, resolution enhancement, sizing adjustments, print optimization, and other production-related improvements.
Our goal is to preserve your original design while preparing it to print properly. We do not automatically redesign your logo, choose different brand colors, rewrite your text, replace design elements, or make subjective creative changes unless specifically requested and agreed upon.
Will I see the cleaned artwork before it is printed?
Yes. Once our artwork team has prepared your design, we'll send you an FYI preview of the final production artwork that will actually be used to print your order.
This is not a new shirt mockup or an approval request. The shirt preview shown when you place your order displays your original uploaded artwork. Your FYI production artwork preview shows the cleaned and professionally prepared artwork file that we will actually use for printing.
No approval is required, and your order will automatically continue into production. Please review your FYI preview when you receive it and contact us immediately if you notice an error.
Can you send me a mockup before I order?
We do not create custom artwork or production previews before an order is placed.
You can use our online designer to upload your artwork, choose your print locations, and see an approximate representation of your design on the garment before ordering.
After your order is placed, our artwork team will professionally prepare your design and send you an FYI preview of the final production artwork before production.
What does your artwork enhancement include?
Our standard artwork preparation may include background removal, image cleanup, edge cleanup, straightening, resolution enhancement, sizing adjustments, color optimization for printing, and other production-related improvements.
Artwork enhancement is not a logo redesign or custom graphic design service.
We do not automatically redesign your logo, select different brand colors, rewrite text, replace design elements, or make subjective creative decisions on your behalf.
If you would like a specific creative change made to your artwork, please include clear instructions when placing your order.
What if I need changes made to my artwork?
If you need a specific change made to your artwork, please include clear instructions in the notes section when placing your order.
Minor production-related adjustments and normal artwork preparation are included with your order. Requests involving new artwork, logo creation, major redesigns, extensive revisions, or other custom graphic design work may not be included and may require additional services.
Please provide any requested changes when ordering rather than relying on our artwork team to make subjective design decisions on your behalf.
How large will my design be printed?
Our standard full front and full back prints are approximately 11" wide and typically 12"โ14" tall, depending on the shape and proportions of your artwork.
Left and right chest prints are typically 3.5"โ4.25" wide, depending on the shape and proportions of your logo.
Artwork is generally printed at the same size throughout the order. Smaller garments or limited print areas may require the artwork to be reduced to fit properly.
If you require a specific print size, please include those instructions when placing your order.
How is my design positioned on the shirt?
We use professional standard placement for each print location and make normal production adjustments when necessary based on the garment, artwork proportions, and available print area.
The placement shown in our online designer is an approximate representation and should not be interpreted as an exact measurement of the finished print.
If you require a specific placement or measurement, please provide those instructions when placing your order.
Will the print be the same size on every shirt in my order?
Generally, yes. Your artwork is typically printed at the same size throughout your order rather than being individually resized for every garment size.
For example, an approximately 11" wide full-size print will generally remain the same width on the different adult shirt sizes in your order.
Artwork may be reduced when necessary for smaller garments, youth sizes, pockets, specialty garments, or other limited print areas.
Will the printed colors look exactly like they do on my screen?
Colors displayed on phones, computers, and other screens can vary from the finished printed product due to screen settings, brightness, garment color, printing method, lighting, and the differences between digital displays and physical printing.
We prepare artwork for professional printing and work to produce vibrant, consistent results, but colors shown on a screen should not be considered an exact physical color match.
If your project requires a specific color standard or exact color-matching requirement, please contact us before placing your order.
What happens if my artwork isn't usable for printing?
We can work with most artwork customers provide, but some files may be too low-quality, incomplete, damaged, or otherwise unsuitable for professional printing.
If we cannot prepare your artwork to an acceptable level, we'll contact you and may request a better file or additional information before production can continue.
We will not knowingly print artwork that we determine cannot reasonably produce an acceptable result.
